Frequently Asked Questions (FAQ)

What is VPN and why I need it?

A VPN benefits you in multiple ways such as hiding your IP and providing you complete online freedom, anonymity, privacy as well as data protection. Moreover, it enables you to access various websites or online channels which are geo-restricted.

Will the router work anywhere in the world?

Yes, Indeed. It works in any part of the world and helps you unblock the content and provide security and not log any information and keeps away all the hackers and spies watching over the internet. Our routers have been tested in most parts of the world and therefore we can confirm it works worldwide.

Can I use a third party VPN service with Fastest VPN Router?

Our VPN Routers are pre-configured with FASTEST VPN and other VPN services cannot be added on the router and if you do so, then the router may stop working just in case any changes are made and our VPN servers are so reliable that you won’t need any other provider and you will fall in love with the great speeds

Do you offer a free trial?

We are not offering Free Trial at the moment, but we do offer a 7-day money back guarantee so there’s no risk whatsoever.

Do you log my information?

No, we do not track or log your information except some necessary data such as username, password and login attempts that you make to our server in order to counter abuse of multi-login feature and troubleshooting any server-end errors.

Can I use my Fastest VPN Router account in multiple devices simultaneously?

Yes, you can use a single FastestVPN account in up to 10 devices simultaneously.

Do you allow P2P File Sharing & Downloads?

Yes, FastestVPN supports P2P on almost all servers. However, some servers are not recommended for P2P such as Australia, Hong Kong, Singapore, South Korea and India.

Do you offer Static/Dedicated IP's?

Currently we are offering Static IP addresses only.

What bandwidth or speed Fastest VPN will offer compared to my original connection speed?

Speed depends on many factors, for example stability of your internet connection, VPN protocol you are connected to, distance between your actual location and VPN server etc. At FastestVPN, your service speed is generally not compromised. It is also recommended to connect to a server which is geographically closest to your actual location.

How to boost my VPN Connection Speed?

Why does your internet speed drop?

Normally VPN connections are slow due to added plug-ins, protocols, and the encryption, which is providing your devices end-to-end security. However, at FastestVPN your service speed is generally not compromised but also enhanced when turned-on. If you do face any issue regarding speed at some point then know that there must be a critical error at the back-end operations of the VPN.

How can I fix/ increase my speed?

Connect to FastestVPN and check the speed at http://www.speedtest.net and note down the download and upload speeds. Do not close or refresh speedtest page and disconnect FastestVPN. Then in the seedtest page, click on ‘Again’ and it will now find your connection speed without VPN connection. Compare the both speeds i.e. with and without VPN. If there is a major noticeable drop in speed with VPN, try following steps.

  • Change VPN protocol
  • Change server location
  • Turn the firewall off

Often speed is related to the protocols you select as PPTP offers higher speed rate but weaker encryption in contrary to the L2TP and OpenConnect, which offer stronger encryption but slightly slower speed.

I am getting disconnected to FASTEST VPN frequently!

Please follow these steps in this case.

Switch the VPN protocol

If you face any disconnection issues while using our VPN service, you can switch between different protocols.

Switch between the servers

Try switching between servers offered by FastestVPN.

Turn the firewall off

You’d need to check your router or 3rd party Firewall settings if you are facing unstable connection issues as firewall tends to conflict with the VPN. What you need to do is turn-off your firewall from the settings so that it enables your VPN to stay connected.

Check your Internet connection

If after trying every step in this guide you are still facing problems in connection then there might be some issues with your ISP not being able to route you with proper service or might have limited internet connection activity. In this case, you are recommended to check your ping.

How to change server/location in the app on Windows/Mac?

Click on the menu button at the top left side and click on “Locations” to change server/ location, while click on “Settings” to change VPN protocol.

My antivirus is blocking Fastest VPN App!

In that case, you can allow access to FastestVPN from your Antivirus/ Firewall settings.